Terms & Conditions

A. General Terms and Conditions of Business for booking seminars,
courses and conferences

1. Scope
The following General Terms and Conditions of Business regulate the contractual relationship between the participant in seminars, courses and conferences [hereafter referred-to as the “event”] and EUROFORUM Deutschland SE [hereafter referred-to as “EUROFORUM”]. Any diverging General Terms and Conditions of the participant shall have no validity.

2. Registration/confirmation of registration
You may register via the Internet or by letter, fax, email or telephone. The registration shall become legally binding following our written confirmation.

3. Services
The conference fee is charged per person and per event and is exclusive of any applicable value added tax. The
fee covers conference documentation, lunch and beverages during breaks.
EUROFORUM reserves the right to replace speakers if circumstances require and to make any necessary changes
to the programme, while preserving the overall character of the event. The participants shall be notified without
delay in the event of a cancellation due to force majeure, the indisposition of a speaker, problems arising at the
venue or an insufficient number of delegates. Cancellation due to an insufficient number of delegates shall be
announced no later than two weeks prior to the event. Under such circumstances the conference fee shall be
refunded. No claims for reimbursement of travel expenses and accommodation costs, or for compensation due
to lost working time, shall be accepted unless such costs are the result of grossly negligent or wilful behaviour
on the part of EUROFORUM. In the event of any disruptions arising to its services EUROFORUM shall take all
reasonable steps to remedy the disruption and to limit any possible damage.

4. Due date and payment, default of payment, compensation
The conference fee shall be due upon receipt of the invoice. If the participant is in default of payment, EUROFORUM
shall be entitled to demand late payment interest to the amount of 5% above the base lending rate
p.a. [Section 247 (1) and Section 288 (1) of the Civil Code (BGB)]. If EUROFORUM is able to show that it has
suffered greater damage due to the delay it shall be entitled to claim on this basis. Similarly, the participant shall
have the right to prove that no damage has been caused or that the said damage is considerably less than that
being claimed by EUROFORUM. The purchaser has the option of paying by direct debit, on account or by credit
card. EUROFORUM reserves the right to exclude certain methods of payment on a case by case basis. Payments
may not be made by sending in cash or cheque and EUROFORUM shall not be held liable for any losses arising
therefrom. Participants may only seek compensation on the basis of legally established claims or claims that
have been acknowledged in writing by EUROFORUM. Participants may exercise the right of retention only insofar
as their counterclaim is based on the same contractual relationship.

5. Cancellation
Cancellation [in writing only] may be made without payment at any time up to 14 days before the start of the
event. After this period half the attendance fee shall be charged. If the participant fails to show up at the event,
or cancels on the day of the event, the full attendance fee shall be due. EUROFORUM will be pleased to accept
an alternative participant at no extra charge. The participant is generally entitled to provide proof that no damage
has been caused by the cancellation or that any damage incurred is considerably less than the cancellation
fee retained by EUROFORUM.

6. Copyrights
All our conference documents are protected by copyright. Participants are only granted simple, non-transferrable
rights of usage for personal purposes. Participants and third parties are not permitted under any circumstances
to alter or make editorial changes, either in whole or in part, to the conference documents, or to use amended
versions thereof, to copy them for third parties, to make them available to or release them to the public, to post
them on the internet or on any other network, whether for payment or not, to imitate them, sell them on or use
them in any way for commercial purposes. Copyright notices, trademarks or other identifying marks must not
be removed.

7. Liability
The events shall be carefully prepared and conducted by qualified speakers. EUROFORUM assumes no liability
for actuality, accuracy and completeness in regard to the conference documents and the staging of the event.

8. Applicable law, place of jurisdiction and place of performance
German law shall apply to the exclusion of the UN Convention on the International Sale of Goods. It is agreed
that Düsseldorf shall be the place of performance and jurisdiction, as far as this is legally permissible.

9. Participants’ right of cancellation
Participants whose registration does not relate to either their commercial or their independent professional
activity (Section 13 BGB) have the right to cancel the registration in writing, without giving a reason, within 14
days of receipt of the confirmation of registration. No cancellation fee will be charged. To meet the cancellation
deadline a notice of withdrawal should be sent as soon as possible to the following address: EUROFORUM
Deutschland SE, Prinzenallee 3, 40549 Düsseldorf, Germany.
This right of cancellation shall automatically expire if the booked event has already taken place and the participant
has attended it.

B. General Terms and Conditions of Business for ordering
written training courses, conference documents, CD-ROMs and files

1. Scope
The following General Terms and Conditions of Business regulate the contractual relationship between the
purchaser and EUROFORUM Deutschland SE [EUROFORUM] for the ordering of written training courses, conference
documents, CD-ROMs and files (hereafter referred-to as “products”). Any diverging General Terms and
Conditions of the purchaser shall have no validity.

2. Ordering
Orders may be placed using the Internet order form or by e-mail, fax, post or telephone and shall be considered
as binding, subject to any legal rights of cancellation.

3. Delivery
Delivery is made at the purchaser’s risk. Information relating to delivery dates shall not be considered as binding.
Please note that EUROFORUM only dispatches products in small quantities intended for personal use.

4. Due date and payment, default of payment, compensation
The purchase price is payable upon receipt of the invoice. If the purchaser is in default of payment, EUROFORUM
shall be entitled to demand late payment interest to the amount of 5% above the base lending rate p.a. [Section
247 (1) and Section 288 (1) of the Civil Code (BGB)]. If EUROFORUM is able to show that it has suffered greater
damage due to the delay it shall be entitled to claim on this basis. Similarly, the participant shall have the right
to prove that no damage has been caused or that the said damage is considerably less than that being claimed
by EUROFORUM. The purchaser has the option of paying by direct debit, on account or by credit card. EUROFORUM
reserves the right to exclude certain methods of payment on a case by case basis. Payments may not be
made by cash or cheque and EUROFORUM shall not be held liable for any losses arising therefrom. Participants
may only seek compensation on the basis of legally established claims or claims that have been acknowledged
in writing by EUROFORUM. Participants may exercise the right of retention only insofar as their counterclaim is
based on the same contractual relationship.

5. Proprietary rights
The products shall remain the property of EUROFORUM until the invoice has been settled in full.

6. Copyright
All products ordered from EUROFORUM are protected by copyright. Purchasers are only granted simple, nontransferrable
rights of usage for personal purposes. Purchasers and third parties are not permitted under any
circumstances to alter or make editorial changes, either in whole or in part, to the products, or to use amended
versions thereof, to copy them for third parties, to make them available to or release them to the public, to post
them on the internet or on any other network, whether for payment or not, to imitate them, sell them on or use
them in any way for commercial purposes. Copyright notices, trademarks or other identifying marks must not
be removed.

7. Liability
Statutory warranty rights shall apply. This means specifically that within the first two years following the delivery
of the goods EUROFORUM shall remedy free of charge any defects that are subject to the warranty obligations.
Claims for damages shall be excluded, unless there has been an infringement of major obligations under the
agreement, damage has been caused due to grossly negligent or wilful behaviour, or life-endangering injuries,
bodily harm or health damage has resulted. EUROFORUM and the respective author accept – subject to the
previous paragraph – no liability for the actuality, accuracy and completeness of the products being delivered.

8. Applicable law, place of jurisdiction and place of performance
German law shall apply to the exclusion of the UN Convention on the International Sale of Goods. It is agreed
that Düsseldorf shall be the place of performance and jurisdiction, as far as this is legally permissible.

9. Purchasers’ right of cancellation
Purchasers whose order does not relate to either their commercial or their independent professional activity
(Section 13 BGB) have the right
– to cancel, in writing, any order placed for a written course within 14 days, without giving a reason,
– to cancel, in writing, any conference documents, CD-ROMS and files within 14 days of shipment without giving
a reason, or to return the goods to EUROFORUM.

To meet the cancellation deadline a notice of cancellation, or the goods in question, should be sent as soon as
possible to the following address: EUROFORUM Deutschland SE, Prinzenallee 3, 40549 Düsseldorf, Germany.
In accordance with Section 312 d (4,2) of the BGB and/or Section 312 d (4,1, case 3) of the BGB, this right of
cancellation shall not apply
– to orders of CD-ROMs and files where the supplied data media have been unsealed, or
– to orders of products whose composition (e.g. direct downloads) makes them unsuitable for return.

EUROFORUM shall bear the costs for the return of products where the purchase price exceeds the amount of
40 euros. EUROFORUM shall not, however, bear any costs for products returned from international addresses.
EUROFORUM shall credit the purchaser’s account for goods that have been returned. At the purchaser’s request
EUROFORUM shall refund the purchase price, minus any loss of value due to use, if applicable.

Data protection

EUROFORUM Deutschland SE undertakes to protect any personal data supplied and to treat all data provided
by the participant or purchaser as strictly confidential. Any data provided when placing an order and using
our services is used in accordance with the applicable legal limits for the purpose of providing our services and
keeping you informed, by post or email, about further offers available from our company and from our associates
and others within our commercial group, where these services are similar to those you have already used. Where
the said data is being transmitted to countries where an adequate level of data protection is not in place, we
shall provide sufficient guarantees to ensure that this information is protected. Your data will only be used on
condition that you have given prior consent to this effect. When collecting data we will ask for your permission
that EUROFORUM Deutschland SE may inform you by fax or email about various products and services being
offered by EUROFORUM and by other companies in the group. You may object at any time to the use of your
data for advertising purposes, or for communicating with you by fax or email, by contacting EUROFORUM
Deutschland SE, Postfach 11 12 34, 40512 Düsseldorf, Germany.
Our Customer Services (tel.: +49 (0)211/9686-3333) will be pleased to comply with any requests and instructions
of this kind.