Automotive Diagnostics – shifting from digital to intelligent

by Rainer Terlutter, Director Professional Services, Empolis Information Management GmbH

Everyone, who drives the newest generation of cars, knows: Automotive digitization has
come a long way (e.g. Audi Connect, BMW Connected Drive or Mercedes Benz’ Digital Car
Key). Drivers naturally use these services for their own comfort and safety. It goes without
saying that drivers also expect automotive repair shops to conduct standard service and
repair processes, as well as unexpected troubleshooting, in a professional, competent and
efficient manner.

The dynamics of vehicle development and digital services have led repair shops to require
more service and diagnostics support from OEMs.Therefore, every OEM must address the
critical question of whether it is sufficient to simply supply digital diagnostic and service
information – e.g. PDF files, HTML documents or XML formats – to meet the demands of
repair shops and customers. In other words: Is digital information enough to enable intelligent
diagnostics?

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