Workspaces 2015+ —
unsere zukünftigen Arbeitswelten
Prof. Dr. Wilhelm Bauer, Stellvertretender Institutsleiter, Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO
Von Information Technology zu Business Technology
Andreas Gillhuber, Global Head of IT End-User Services, Nokia Siemens Networks
FORRESTER ANALYST KEYNOTE
Is your Service Desk stuck in the 00s?
Stephen Mann, Senior Analyst Infrastructure & Operations, Forrester Research London (UK)
INTERNATIONAL KEYNOTE
Next Generation Service Management for the Age of the Customer
Ian Clayton, Principal & Author of THE Universal Service Management Body of Knowledge, Service Management 101 (USA)
POWER TALK
IT Service Management in der Krise! – Alle wollen in den Himmel, aber keiner will sterben
Oliver Lindner, Head of IT Service Management, Continental AG