Wegweisende Keynotes:


Workspaces 2015+ —
unsere zukünftigen Arbeitswelten

Prof. Dr. Wilhelm BauerProf. Dr. Wilhelm Bauer, Stellvertretender Institutsleiter, Fraunhofer-Institut für Arbeitswirtschaft und Organisation IAO

Von Information Technology zu Business Technology

Andreas GillhuberAndreas Gillhuber, Global Head of IT End-User Services, Nokia Siemens Networks

 

FORRESTER ANALYST KEYNOTE

Is your Service Desk stuck in the 00s?

Stephen MannStephen Mann, Senior Analyst Infrastructure & Operations, Forrester Research London (UK)

INTERNATIONAL KEYNOTE

Next Generation Service Management for the Age of the Customer

Ian ClaytonIan Clayton, Principal & Author of THE Universal Service Management Body of Knowledge, Service Management 101 (USA)

 

POWER TALK

IT Service Management in der Krise! – Alle wollen in den Himmel, aber keiner will sterben

Oliver LindnerOliver Lindner, Head of IT Service Management, Continental AG


Zum Programm…